Shipping Policy

Shipping Rates & Timeframes

We offer flat-rate shipping of $10 per order.

Online orders are dispatched using Sendle (Couriers Please) during business hours, Monday to Friday. Unfortunately, we're unable to deliver to PO Boxes and Parcel Lockers. Orders are typically shipped within 1–2 business days of being placed, or when any pre-ordered items become available.

You will receive a shipping confirmation email with tracking details once your order has been dispatched. Estimated delivery time is typically 2-5 business days.

Packaging

We take great care in packing your items securely:

  • Vinyl records are shipped in strong, custom-designed mailers with reinforced crush zones.
  • CDs, DVDs, and books are packed in bubble mailers or sturdy cardboard, depending on quantity and size.

All products are carefully packed to ensure they arrive safely.

Click & Collect (Store Pick-Up)

You can select ‘Store Pick Up’ at checkout to collect your order from our Parramatta shop.

  • Most orders are ready within one hour (excluding pre-orders).
  • We’ll send you an email confirmation when your order is ready.
  • Pick-up hours: 11am–5pm daily.
  • Please show us your confirmation email for verification upon pickup.
  • We kindly ask that you collect your order within 7 days of notification.